Cindy Smith, 46. Mother of two.
Usually, I keep to myself. Well actually I don't but that's besides the point. The point is, I am honest. I say what needs to be said when it needs to be said. My kids think I complain too much but is there anything wrong with preference and comfort? Didn't think so. We were at Applebee's. Our waitress was young--basically a child, but her arm was littered with tattoos. Not ladylike at all. I had asked for a raspberry iced tea, lemon on the side. The lemon was in the drink so of course, I had to send it back. The order was incorrect. When my grilled chicken Caesar salad came out, I was just so disappointed. How could such a fine eating establishment ruin a salad this bad? The lettuce itself was soggy. This was not the fresh salad I was anticipating. Then, I noticed that my son's steak was medium well--but it wasn't well enough. Both plates were sent back. I was furious. Laney Santos, 18. Waitress at Applebee's. I'd take pride in saying that I can handle virtually anything. I do not stress easily. I deal with people that leave tips of only a dollar. It's probably my biggest pet peeve but I get over it. However, today I was tested. I was really tested by some woman today at work. I've dealt with every customer you could name, but this woman? She must have been acting terribly on purpose. I could not deal with her attitude! She complained to me about every order. Did she not know I wasn't the cook? She sent back a drink because the lemon was inside the drink and not on the side. Who does that? Then, she complained her salad was soggy after eating half of it. Then she complained about her son's food despite him saying it was fine. She later began to act snappy, every word practically dripping with venom. Never in my life have I struggled to bite my tongue. Afterwards, she left no tip. If it was up to me, she would be banned from Applebee's.
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